Willen Hospice expands retail presence to support local care services

We are delighted to share exciting news about the continued growth of Willen Hospice’s retail offering. Our charity shops play a vital role in funding the compassionate care we provide across Milton Keynes and the surrounding areas — including our In-patient unit and Willen at Home services. With every donation, purchase, and volunteer hour, our community helps us continue to be there for those who need us most.

New shops, new look, same purpose

We are proud to be introducing several new shops to our retail family in Milton Keynes, along with refreshed branding designed to create an even more welcoming shopping experience. The new branding creates a contemporary feel, fit for the future that will attract even more customers to help us increase the income we need to further support the work of the hospice.

These new stores will offer:

  • Great quality, donated, pre-loved items including clothing, homeware, and more!
  • A sustainable shopping alternative that helps reduce waste.
  • Warm, accessible, community-focused environments where everyone is welcome to shop, donate, and be part of our volunteering team.

With every item donated, every purchase made and every hour spent volunteering in our shops directly supports our specialist end-of-life and palliative care services.

More than just shops

Our retail expansion brings broader benefits to the local community:

  • Local Employment: creating job opportunities across the area.
  • Volunteering Roles: there are lots of roles available that support the day-to-day running of our shops. Could spare a morning or an afternoon a week?
  • Sustainable Living: making reuse and recycling an easy everyday choice.

FAQ

  1. Where are the locations of these new shops?

The first to open is a new, bigger shop in Stony Stratford, along the high-street and will be located much nearer to our lovely little bookshop.  This opened on Friday 7 November.  We are then in the planning stages for a shop in Brooklands, which will be located at 373 Fenstreet, in Oxley Park, a new Willen Hospice shop which will replace the shop where Banardos was previously located. We are also planning to open a Clearance Outlet shop in Stacey Bushes at 24 Erica Road.

Our existing Stony Shop is being transformed in to a Christmas pop up shop, which will be open from Friday 14 November. This shop will eventually close, as our lease is nearly up, and will be replaced by our new shop.

Please follow our Willen Hospice shops pages on Facebook and Instagram to keep up to date with progress and opening dates.

  1. Do you need volunteers?

Yes – we would love your help.  Just a few hours a week can make a meaningful difference to a local cause and local people. We’re on the search for friendly, enthusiastic volunteers to support with retail tasks.  These will be things like visual merchandising, sorting stock, and serving customers, for example. 

Sign up here: Volunteer in Our Shops | Willen Hospice Charity Shops

  1. Do you need donations?

Yes, we always appreciate good-quality clothing and homewares donations.  If you’re not sure what we can accept, please contact your local shop, or visit our website for more information.

Also, did you know you can drop off donations to our donation centre at Kiln Farm? This is located just behind our Kiln Farm Shop.  It’s open 7 days a week and makes it much easier for you to donate more items, as we have a lot more space to store them.

If you have any queries about donations, please call the team at the donation centre on 01908 578250.  Just to note, we will only be able to accept donations at these new stores once we have opened.  Our plan is to utilise items stored at our warehouse to be able to fill the shops initially, but then hope local communities will drop off donations to help keep our shelves stocked.

Ways to donate: Donate to Our Shops | Support Willen Hospice Charity Shops

Thank you to everyone who donates, shops, and volunteers. Together, we are helping ensure that people in our community receive the compassionate care they need — today and in the future.

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Lottery FAQs

Each entry costs just £1.

You must be 18 years or over to play our Lottery. If you are buying tickets as a gift, the recipient must also be over 18.

  • Buy online
  • Phone us on 01908 303065 to pay by debit card
  • Set up a direct debit
  • Post us a cheque with your details on this order form

You will be sent your own unique Willen Hospice Lottery draw number(s). These are the numbers that are entered into the draw each week. Every Friday, (or closest working day if it’s a bank holiday) the winning numbers are selected at random by computer and prizes are mailed to winners automatically. You can also check the winning numbers each week on our website or see the winning numbers displayed in our retail shops.

If paying for a set number of weeks, we will send you a reminder two weeks before your subscription expires, so that you can renew if you wish. When renewing, please quote your Membership Number.

If you selected to make a recurring payment this will keep running until cancelled and will keep your lottery membership in credit, so that you don’t have to worry about renewing. You can cancel your recurring payment at any time by contacting your card provider or bank accordingly. If you choose to cancel your recurring payment we would be grateful if you could also notify the Lottery office so that we can amend our records.

If you purchased a Lottery subscription as a gift we will send the gift card to you, or directly to the recipient (as specified in your order). The gift card will give details of the unique number(s) entered into the draw and the number of weeks entered.

You and your recipient must be 18 years or over.

You will be given an opportunity to supply your own address as well as the named recipient’s details and to choose when and how they receive the tickets as a gift.

You can purchase a gift as a one off or as a subscription.

You can choose the start date of the gift.

We have a selection of gift cards for you to choose from. There is no additional cost for the gift cards.

Prizes available:

1st prize: £1,000, 2nd prize: £100, 3rd prize: £50, 4th prize: £50, plus 20 prizes of £10, rollover increases by £200 weekly to a maximum prize of £5,000.

Chances of winning: in 2019/20 there were, on average, 8,152 lottery players per week

If you win the main prize, we will try to contact you by phone to let you know. Always be sure to check your numbers on our Results page each week or in one of our shops. If you have bought your ticket in a shop, please get in contact. You will have six months to claim your prize.

If you have any queries, please speak to a member of the Willen Hospice Lottery team on 01908 303065 or email lottery@willen-hospice.org.uk   Address: Lottery Office, The Well, Newport Road, Willen, Milton Keynes, MK15 9AA

The regular donations we receive from our loyal Lottery players help us to future-proof our Hospice, whilst also giving us a chance to give back to you, our amazing supporters.

When the pandemic hit, we had to cancel or postpone our fundraising events and close our shops for months on end, but alongside our regular givers, our Lottery gave us the financial security we needed.

A huge THANK YOU to all of our Lottery players, past, present and future, for helping us to be there for local families.

Responsible Person: Nigel Birch.

Effective from 17 May 2024, Nigel Birch will be the name responsible person for Willen Hospice Lottery, and is registered with the Gambling Commission.

The responsible person from 17 February 2022 to 17 May 24 was Mark Rawlins and will therefore remain on all pre-exisiting printed stock until the expiry date or stock levels have depleted. All other information remains the same.

Promoter: Willen Hospice Ventures Ltd, Milton Road, Willen Village, Milton Keynes, MK15 9AB.

All net proceeds donated by deed of covenant to Willen Hospice (registered charity number 270194).

Registered with the Gambling Commission (www.gamblingcommission.gov.uk) under the Gambling Act 2005.

Willen Hospice is a member of the Hospice Lotteries Association.

We are committed to using Lotteries to fundraise in a responsible way, encourage responsible gambling and access to support if needed. Gambleaware and Gamcare provide support if required.

Willen Hospice Ventures Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 4988

Before placing your entry, please read our Lottery Terms And Conditions 2021

On average our Lottery gives Willen Hospice around £263,000. You can feel good knowing that in 2019/2020 52% of every £1 went directly towards providing patient care. The remaining 48% went towards direct and indirect running costs, including the prizes. In 2019/2020 we gave out over £95,000 in prizes across our weekly Lottery, Grand Draws and Scratchcards. We consistently review our costs to keep them as low as possible.

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