• The Scheme: MyWillen by Willen Hospice is operated by Willen Hospice Ventures Ltd, the trading arm of Willen Hospice (Registered Charity No. 270194).
• MyWillen by Willen Hospice is referenced throughout these terms and conditions as MyWillen.
• Eligibility: Membership is open to individuals aged 18 years or over who are residents of the UK.
• Ownership: The MyWillen card remains the property of Willen Hospice and must be returned, destroyed, or cancelled upon request.
• Updates: We reserve the right to amend, withdraw, or terminate the scheme or these terms at any time with reasonable notice.

• To participate in MyWillen, you must complete the registration process in full. You confirm that all information provided is accurate. 

• You must notify us of any changes to your contact details to ensure you receive your rewards and to protect your account. 

• We reserve the right to terminate any account if we suspect misuse or a breach of these terms. 

• Earning Rate: You will earn 1 point for every £1 spent in participating Willen Hospice shops. 

• Exclusions: Points cannot be earned on the following: 

• Willen Hospice Lottery subscriptions or Raffle tickets. 

• Direct cash donations. 

• Purchase of Gift Vouchers. 

• Online purchases (including eBay) unless otherwise stated. 

• Validation: You must present your physical MyWillen card or digital equivalent at the time of purchase. Points cannot be added retrospectively once the transaction is complete. 

• System Failure: We cannot be held liable for points lost due to technical failures beyond our control, though we will make every effort to rectify errors. 

• Value: Each 20 points is worth £1 when redeemed against a purchase. 

• Redemption Threshold: Points can only be redeemed in multiples of 20 points. 

• No Cash Value: Points have no cash value. 

 Exclusions: Points cannot be redeemed on the following: 

• Willen Hospice Lottery subscriptions or Raffle tickets. 

• Direct cash donations. 

• Purchase of Gift Vouchers. 

• Online purchases (including eBay) unless otherwise stated.

• Maximum Balance: A maximum of 5,000 points can be held on a MyWillen account at any one time. 

• If you return an item for which you earned points, those points will be deducted from your balance. 

• If you return an item purchased using points, the refund will be issued as points back onto your MyWillen account (or a credit note). No cash refunds will be given for purchases made with points. 

• Inactivity: If a MyWillen account remains inactive (no points earned or spent) for a period of 12 months, we reserve the right to close the account and remove any accrued points. 

• Lost/Stolen Cards: Please report lost cards to your local Willen Hospice shop. We are not responsible for points spent on a lost or stolen card before it is reported. A replacement card may be issued at our discretion. 

• GDPR Compliance: Willen Hospice is committed to protecting your privacy. We process your data in accordance with the Data Protection Act 2018 and UK GDPR. 

• Legitimate Interest: By joining MyWillen, we believe you have a Legitimate Interest in the work of Willen Hospice. We will use your information to manage your account and keep you informed about our shops, events, and fundraising efforts. 

• Your Rights: You can opt-out of communications or manage your preferences at any time by contacting us at supportercare@willen-hospice.org.uk, calling 01908 303050.