Introducing our new strategy: “Ready for Tomorrow Today”  

At Willen Hospice, we have been here for our community for over forty years—providing exceptional, compassionate care for people living with life-limiting illnesses and supporting their families through the most difficult of times. Today, we’re proud to share with you the next chapter in our journey: Ready for Tomorrow Today, our new three-year strategy to meet the growing needs of Milton Keynes and secure the future of hospice care for generations to come.

Meeting tomorrow’s challenges, today

 

Milton Keynes is one of the fastest-growing cities in the UK, and with that growth comes rising demand for our specialist services. At the same time, we are facing unprecedented financial pressures. The cost of delivering our care is climbing, while real-term funding from the NHS continues to fall short. As one of the most underfunded hospices in the country, this is not just a challenge for Willen Hospice—it’s a challenge for every person in our city who might need us.

That’s why Ready for Tomorrow Today is more than a plan. It’s a promise:

  • To sustain the services we provide today.
  • To build a stronger, more resilient organisation.
  • And to grow in ambition, reach, and impact—so that our care is available to all who need it.

Our strategic priorities

Over the next three years, our strategy will focus on three key areas:

  1. Financial sustainability
    We will continue to grow our income through fundraising and retail, while also exploring new income streams and lobbying for a fairer share of NHS funding. Without this, we simply cannot meet the rising need.
  2. High quality care for all
    We will continue to deliver outstanding care, while working to remove barriers and expand access across all communities in Milton Keynes. We believe everyone deserves to experience the best possible quality of life, for however long their life may be —regardless of background, circumstance, or postcode.
  3. A great place to work and volunteer
    Our people are the heart of our hospice. We want to be an exceptional place to work and volunteer—where staff and volunteers feel valued, supported, and inspired to make a difference every day.

 

By securing our foundation now, we can plan with confidence—ready to expand our services and continue evolving to meet the needs of tomorrow’s Milton Keynes.

Join us in shaping the future

Ready for Tomorrow Today is a roadmap for action. It’s about thinking ahead, acting now, and standing strong together as a community. We invite you—our supporters, neighbours, donors, partners, and friends—to stand with us.

With your support, we will build a hospice that is financially resilient, deeply rooted in compassion, and always ready to care—today, tomorrow, and for years to come.

We care because you do.

To learn more about our strategy and how you can get involved, click below.

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Our Services

Our services give patients compassionate, specialist care and support.

About us

We’ve been caring for local people for more than 40 years.

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Lottery FAQs

Each entry costs just £1.

You must be 18 years or over to play our Lottery. If you are buying tickets as a gift, the recipient must also be over 18.

  • Buy online
  • Phone us on 01908 303065 to pay by debit card
  • Set up a direct debit
  • Post us a cheque with your details on this order form

You will be sent your own unique Willen Hospice Lottery draw number(s). These are the numbers that are entered into the draw each week. Every Friday, (or closest working day if it’s a bank holiday) the winning numbers are selected at random by computer and prizes are mailed to winners automatically. You can also check the winning numbers each week on our website or see the winning numbers displayed in our retail shops.

If paying for a set number of weeks, we will send you a reminder two weeks before your subscription expires, so that you can renew if you wish. When renewing, please quote your Membership Number.

If you selected to make a recurring payment this will keep running until cancelled and will keep your lottery membership in credit, so that you don’t have to worry about renewing. You can cancel your recurring payment at any time by contacting your card provider or bank accordingly. If you choose to cancel your recurring payment we would be grateful if you could also notify the Lottery office so that we can amend our records.

If you purchased a Lottery subscription as a gift we will send the gift card to you, or directly to the recipient (as specified in your order). The gift card will give details of the unique number(s) entered into the draw and the number of weeks entered.

You and your recipient must be 18 years or over.

You will be given an opportunity to supply your own address as well as the named recipient’s details and to choose when and how they receive the tickets as a gift.

You can purchase a gift as a one off or as a subscription.

You can choose the start date of the gift.

We have a selection of gift cards for you to choose from. There is no additional cost for the gift cards.

Prizes available:

1st prize: £1,000, 2nd prize: £100, 3rd prize: £50, 4th prize: £50, plus 20 prizes of £10, rollover increases by £200 weekly to a maximum prize of £5,000.

Chances of winning: in 2019/20 there were, on average, 8,152 lottery players per week

If you win the main prize, we will try to contact you by phone to let you know. Always be sure to check your numbers on our Results page each week or in one of our shops. If you have bought your ticket in a shop, please get in contact. You will have six months to claim your prize.

If you have any queries, please speak to a member of the Willen Hospice Lottery team on 01908 303065 or email lottery@willen-hospice.org.uk   Address: Lottery Office, The Well, Newport Road, Willen, Milton Keynes, MK15 9AA

The regular donations we receive from our loyal Lottery players help us to future-proof our Hospice, whilst also giving us a chance to give back to you, our amazing supporters.

When the pandemic hit, we had to cancel or postpone our fundraising events and close our shops for months on end, but alongside our regular givers, our Lottery gave us the financial security we needed.

A huge THANK YOU to all of our Lottery players, past, present and future, for helping us to be there for local families.

Responsible Person: Nigel Birch.

Effective from 17 May 2024, Nigel Birch will be the name responsible person for Willen Hospice Lottery, and is registered with the Gambling Commission.

The responsible person from 17 February 2022 to 17 May 24 was Mark Rawlins and will therefore remain on all pre-exisiting printed stock until the expiry date or stock levels have depleted. All other information remains the same.

Promoter: Willen Hospice Ventures Ltd, Milton Road, Willen Village, Milton Keynes, MK15 9AB.

All net proceeds donated by deed of covenant to Willen Hospice (registered charity number 270194).

Registered with the Gambling Commission (www.gamblingcommission.gov.uk) under the Gambling Act 2005.

Willen Hospice is a member of the Hospice Lotteries Association.

We are committed to using Lotteries to fundraise in a responsible way, encourage responsible gambling and access to support if needed. Gambleaware and Gamcare provide support if required.

Willen Hospice Ventures Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 4988

Before placing your entry, please read our Lottery Terms And Conditions 2021

On average our Lottery gives Willen Hospice around £263,000. You can feel good knowing that in 2019/2020 52% of every £1 went directly towards providing patient care. The remaining 48% went towards direct and indirect running costs, including the prizes. In 2019/2020 we gave out over £95,000 in prizes across our weekly Lottery, Grand Draws and Scratchcards. We consistently review our costs to keep them as low as possible.

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